Nevada Insurance Enrollment can in no way profess to sell every product produced by every insurance company. We stay up to date with the products the public wants. It has absolutely nothing to do with commissions, but demand. If you call our agency and we very kindly tell you that a particular product is not one we've sold in years (due to lack of demand), and kindly refer you to another agency in hopes they may be able to assist you; it only means we put our resources into products that most folks want.
We have committed (and you can verify this by reading some of the other reviews here on Yelp and on Google and across the internet) to sell the best policy for the client. We always evaluate a customer's insurance needs (and their budget) and recommend plans best suited for them.
This would equate to an auto dealer not carrying every make and model of every car being built, and a customer wanting information on a particular car that hasn't been sold in three years due to lack of demand.
In your case, you did research online prior to speaking with us, and requested information on a particular plan we have not sold in over three years. We haven't sold this particular plan for lack of demand. Just so you know, we are not obligated to sell every product that insurance companies produce.
I'm sorry this came across to you any other way than me wanting to make sure you received the plan you wanted and the knowledge and service you deserved.